Description

About the Company 

Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances). 

Job Summary 

We are seeking a highly motivated Showroom Manager with a passion for creating memorable experiences for our design clients. This is an opportunity for those who thrive in a client-centric environment, see themselves as more than a sales professional but also as a true personal advisor. The ideal candidate is someone who can deliver exceptional customer service, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with designers and design-driven retailers. Additionally, we are looking for someone results-driven, with a proven track record of meeting and exceeding targets. We value individuals who are eager to contribute their creativity and skill set to the success and reputation of our luxury brand. 

Duties and Responsibilities: 

Sales Targets 

• Achieve or exceed monthly /annual established sales goals. 

• Report weekly activity. Include volume, requests made, trends, challenges, feedback and opportunities. 

• List items sold off the floor and collaborate with internal team about suggestions for replacements/re-orders. 

• Produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyze and report sales patterns and trends. 

• Generate weekly call logs and establish customer list. 

Brand Ambassador 

• Educate customers about product design, inspiration, custom options, materials used and capabilities. 

• Maintain the striking visual appearance of the showroom by effectively executing merchandise plans and strategies. 

• Maintain company presence in design community through networking, joining organizations, and/or participating in and hosting to-the-trade events. 

• Share local press features with management and marketing teams. 

Develop and extend the customer account base through local marketing initiatives. 

Customer Service 

• Provide exceptional service to appointments and walk in traffic, building trust and reputation for superior client experiences. 

• Ensure an exceptional customer experience through management of all phases of sales transactions from qualifying the potential client, to design consultation, product selection, quote preparation, payment processing, and follow through of delivery and set-up. 

• Reflect positively the image and philosophy of the Ardmore Home Design brands. 

• Respond promptly to customer requests, liaising with customer service, account managers and the front office to provide quotes, sales orders and resolve queries. 

• Advise on natural variances, color and suitability. 

General Duties 

• Learn internal operating system to generate quotes, provide pricing, product availability and information. 

• Request and order necessary showroom supplies. 

• Liaise with trade people as needed. Co-operate with other showrooms as required. 

• Maintain good relations with building neighbors. 

• Update management with news and events within the building. 

• Perform additional administrative tasks as needed/required. 

Human Resources 

• Open and close the showroom daily, covering in case of an absence or emergency. 

• Manage part time or full time staff. 

• Ensure individual and staff attendance. 

• Provide adequate cover for lunches/ holidays/sickness. 

• Assist in recruiting and training of new staff. 

• Plan and monitor employee development and training to achieve maximum performance, productivity and job satisfaction. 

• Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met. 

Requirements

• College degree is preferred but not required

• Minimum of 5 years’ experience in a similar role

• Proven management experience in leading, motivating, developing a team 

• Knowledge of and relationships with design community 

• High end customer service and luxury retail experience 

• Ability to work in a high paced environment and to multitask 

• Computer savvy, experienced with till systems, Excel, Word 

• Exceptional communicator both written and verbal 

• Proven sales and customer satisfaction record 

Core Competencies 

• Determined and driven for results 

• Highly organized and able to work in a busy retail environment 

• Diligent and conscientious 

• Analytical thinker with strong numerical abilities 

• Team player/commitment to group goals 

• Eye for colour and design 

• Creative Innovator – committed to constant improvement

What we can do for you:

· Play a pivotal role in our company’s transformation and growth

· Maintain work/life balance working for wholesale distribution business

· Training and career development opportunities

· 3 weeks paid time off and 6 paid holidays per year

· Relaxed and collaborative work environment

· Up to 6% 401k employer contributions

· Team building company sponsored events

· Employee discount and bi-annual sample sale

Compensation

Starting annual salary: $70,000-85,000 plus commissions. Exact compensation may vary based on skills, experience, and location.